POLICIES 

BOOKING FEES 

-We have made some changes to our booking policies. A booking fee is now required when booking Highlights , Balayage and Keratin Treatments. We can take payment via bank transfer over the phone or via email, or if you would prefer to come into the salon and pay via cash or card in the salon. Your appointment for these services will not be confirmed until payment is received. 

 

Please see below the pricing of our booking fees. 

1/4 Head Highlights £50 

1/2 Head Highlights £80

Full Head Highlights £100

Balayage £100

Kerastraight £100 

LATENESS & CANCELLATIONS 

 

-We provide a 10 minute grace period with our appointments as lateness has a knock on effect for all our other appointments of the day .

-Please notify us by phone only if you are going to be late.

-if you need to cancel or reschedule your appointment we require 48 hours notice for colour /large appointments and 24 hours for cutting Services.

-If you do need to cancel on the day, we appreciate if you can give us as much notice as possible by phone. This allows us to try and fill the allocated time,  some of these appointments can be 3-4 hours long and therefore resulting in a huge loss of time and income. 

-Please do not message us on social media channels to cancel on the day.

-Cancellations made on the day of an extremely long appointment will be asked for a cancellation fee of 50% unless can fill that slot with another client.

- No Show with out any warning to an appointment will be charged the full price of the appointment. 

COLOUR CONSULTATION 

 

-We advise all new colour changes or corrections to either come in for a free consultation , send photos by email or we can arrange a video call to determine the service required, time of appointment needed and to give you the most accurate quote.